Effective conflict management and resolution where all participants needs are explored, options are generated and next actions are chosen...
Effective conflict resolution - Complex, multi-party issues - Conflict coaching
Constructive discussions and problem solving, using an extensive toolkit to structure and maintain momentum in discussions...
Lasting solutions to which all are committed - Sample assignments
Good solutions with wide-spread buy-in, when a large number of stakeholders are involved...
Good solutions with widespread buy-in - Stakeholder engagement - Deliberative processes
Customised capacity building, strengthening people’s skills and confidence for difficult and challenging situations...
Customised capacity building - Skills assessment - Training programs and workshops - Individual coaching - On-going learning
Helping find the best available outcomes
Moving people beyond what is blocking them now
We help people have productive conversations about serious issues and complex difficulties.
Engaging constructively with conflict - Conflict, dispute, grievance and complaint management
Some briefing material we have developed...
Our articles - Podcasts - Presentations
The skills and experience of our Principals, Fiona Hollier and Phillip Hart...
Resolving environmental disputes
Five criteria to meet (and beat!) the challenges...
Tools for loosening the 'problem story'
Rigid with righteous fury, people accuse, blame and denigrate...
Impartiality gives credibility...
Insights with strong buy-in...
Research into effectiveness and satisfaction...
Helpful change techniques
Four useful approaches to driving constructive change...
Dealing with difficult staff behaviours
Senior managers spend much of their time on a few staff...
Getting staff back on track
Improving workplace relationships...